Big Four Bank AFSL 230686 · Online, mobile banker (home visits), branch, or broker
National Australia Bank (NAB) holds AFSL 230686 and is one of Australia's Big Four banks. NAB has traditionally been strongest in Victoria — its headquarters are in Melbourne — and among business banking customers. Its home loan division has historically operated on a relationship model, with mobile bankers and professional package lending forming the core of its mortgage acquisition strategy.
NAB is the parent company of ubank and Advantedge Financial Services (which underpins many white-label mortgage products sold through brokers). This means NAB's infrastructure powers a significant portion of the Australian mortgage market beyond its own brand. For retail borrowers, the NAB brand offers full branch access and the professional package structure.
Market position: Big Four — relationship banking, strong in VIC, parent of ubank
Digital tools: NAB app with real-time spending insights, Goal Tracker savings
Best suited to: Borrowers seeking package discounts, particularly professionals and high-income earners.
Like all major Australian lenders, NAB offers a range of home loan types to suit different borrower needs. Rates change frequently — this guide does not quote specific figures. Use our repayment calculator with current NAB rates from their website.
NAB's NAB Choice Package is its premium bundled product — a single annual fee covers a variable or fixed loan, offset account, and fee waivers. This is particularly well-suited to professionals and high-income earners who want a structured package with relationship banking.
NAB offers variable, fixed (1–5 years), IO, split, and investment loans. Its Base Variable Rate home loan is a no-frills option with redraw but no offset — lower rate, fewer features. NAB's fixed loans are competitively priced, particularly at the 2 and 3-year mark historically, though current rates should always be confirmed directly.
Use our repayment calculator with NAB's current published rates — this guide does not quote specific figures as these change regularly.
| Feature | Available |
|---|---|
| Offset Account | ✓ Yes |
| Redraw Facility | ✓ Yes |
| Split Loans | ✓ Yes |
| Mobile App | ✓ Yes |
Feature availability applies to NAB's standard variable product. Some features may be product-specific — confirm with NAB before applying.
Borrowers seeking package discounts, particularly professionals and high-income earners.
This is a general guide based on NAB's market positioning and product structure. Individual eligibility depends on your income, credit history, deposit size, and existing liabilities. Use our borrowing capacity calculator to estimate what you may be eligible for before speaking to NAB.
NAB's application process is available online, through its branch network (strongest in Victoria), via mobile bankers who come to your home or workplace, or through mortgage brokers. The mobile banker model is a NAB differentiator — for busy professionals, having a banker visit outside business hours is a meaningful convenience.
NAB's online pre-approval process has improved significantly and provides indicative decisions for straightforward applications. Self-employed applicants and those with complex income structures typically benefit from NAB's relationship-based approach, where a banker can navigate serviceability calculations more flexibly.
NAB may request additional documents depending on your situation. Confirm the full checklist at application.
NAB's relationship model is both its strength and your leverage. NAB bankers are incentivised to retain customers because losing a multi-product relationship customer to a competitor harms their book significantly.
Professional package angle: If you're a doctor, lawyer, accountant, or engineer (the classic professions NAB targets), explicitly mention this. NAB has historically offered preferential rates to professionals — ask whether you qualify for a professionals rate.
Business banking crossover: If you or your employer uses NAB for business banking, the relationship holds additional weight. Mention this when speaking to the home lending team.
Victoria-specific: In Victoria, NAB's retention offers tend to be stronger due to deeper market share. Reference local competitors (ME Bank, Greater Bank) alongside national online lenders for maximum effect.
Mobile banker request: Ask to speak to a mobile banker rather than the call centre. Mobile bankers have more flexibility to structure a deal and are directly incentivised to retain you — their commission depends on it.
Be ready to follow through. Retention teams can see your account history. If you threaten to refinance, have a genuine pre-approval in hand — it makes your position credible and ensures you have a real alternative if NAB doesn't move.
If you are struggling to meet your home loan repayments, National Australia Bank has a dedicated hardship team. Australian lenders are required under the National Consumer Credit Protection Act to have a hardship process, and banks have obligations to assist borrowers facing genuine financial difficulty.
National Australia Bank Hardship Team
1800 701 703Contact NAB as early as possible if you anticipate difficulty — proactive contact leads to better outcomes than waiting until you miss a payment.
For independent, free financial counselling, call the National Debt Helpline on 1800 007 007. Financial counsellors can help you understand your options and negotiate with your lender on your behalf.
Before deciding on a lender, compare at least three options. Your borrowing scenario, LVR, and income type will determine which lenders can offer you the best combination of rate, features, and service.
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See all lenders: use our refinancing calculator to model whether switching lenders makes financial sense for your situation.
Use our free calculators to model your repayments, check your borrowing capacity, and compare scenarios before contacting any lender.
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