Online bank AFSL 229823 · Online only — no branch or mobile banker option
ING Bank (Australia) Limited holds AFSL 229823 and operates as a fully online bank — no branch network. Originally the Australian arm of Dutch financial conglomerate ING Group, it has operated in Australia since 1999 and built a substantial retail deposit and mortgage book without a single branch. ING's Orange Everyday transaction account and associated cashback rewards have made it one of the most popular challenger banks in Australia.
ING's home loans are positioned as competitive mid-market products — sharper than the Big Four standard variable rates, but with less flexibility in complex lending scenarios. The target customer is someone comfortable managing their finances online who wants a genuine rate advantage over the major banks.
Market position: Online bank — no branches, competitive rates, Orange Everyday ecosystem
Digital tools: ING app — mobile banking, budgeting, Orange Everyday integration
Best suited to: Borrowers comfortable banking online who want competitive rates without branch visits.
Like all major Australian lenders, ING offers a range of home loan types to suit different borrower needs. Rates change frequently — this guide does not quote specific figures. Use our repayment calculator with current ING rates from their website.
ING's core product is the Orange Advantage mortgage — a variable rate loan with a 100% offset account, redraw, and split capability. For borrowers who want a simpler product, the Mortgage Simplifier offers a lower rate with redraw but no offset.
Fixed rate options are available across 1–5 year terms. ING also offers investment loans and IO periods. One notable feature: customers who deposit their salary into an ING Orange Everyday account and make 5+ card purchases per month unlock a cashback on ATM withdrawals and an interest rate rebate on the Mortgage Simplifier product — read the current terms carefully as these conditions change.
Rates change frequently. Use ING's website for current figures and our repayment calculator to model your repayments.
| Feature | Available |
|---|---|
| Offset Account | ✓ Yes |
| Redraw Facility | ✓ Yes |
| Split Loans | ✓ Yes |
| Mobile App | ✓ Yes |
Feature availability applies to ING's standard variable product. Some features may be product-specific — confirm with ING before applying.
Borrowers comfortable banking online who want competitive rates without branch visits.
This is a general guide based on ING's market positioning and product structure. Individual eligibility depends on your income, credit history, deposit size, and existing liabilities. Use our borrowing capacity calculator to estimate what you may be eligible for before speaking to ING.
ING's entire application process is online. There are no branches, no mobile bankers. Applications are submitted through ING's website, documents uploaded digitally, and communication handled via phone and email. This works well for straightforward PAYG borrowers with clean credit.
Complex applications — self-employed borrowers, non-standard income, significant existing debt — tend to take longer and have less flexibility than a relationship bank. ING uses automated credit decisioning for standard cases, which is fast but inflexible. Mortgage brokers are supported and may be worth using if your situation is complex.
ING may request additional documents depending on your situation. Confirm the full checklist at application.
ING's rate advantage over the Big Four is its main selling point — but it still has a retention team, and rates below the advertised rate have been offered to customers who push.
Online-lender benchmark: Use ubank, Athena, and Macquarie rates as your comparison points. These are the competitors ING tracks most closely. Print their current rates before calling.
Orange Everyday relationship: If you run your daily banking through ING's Orange Everyday account (cashback transactions, salary deposit), mention this. ING values customers who use the full banking ecosystem.
No exit fee leverage: ING does not charge a deferred establishment fee (exit fee), which means you can legitimately threaten to refinance the next day with no penalty. This simplifies the negotiation — your threat is credible and cheap to execute.
Rate review email: ING is responsive to written rate review requests via its secure message centre. Some customers have received rate drops without even calling — simply by submitting a written rate review citing competitor rates. Try this before escalating to a call.
Be ready to follow through. Retention teams can see your account history. If you threaten to refinance, have a genuine pre-approval in hand — it makes your position credible and ensures you have a real alternative if ING doesn't move.
If you are struggling to meet your home loan repayments, ING has a dedicated hardship team. Australian lenders are required under the National Consumer Credit Protection Act to have a hardship process, and banks have obligations to assist borrowers facing genuine financial difficulty.
ING Hardship Team
1300 174 727Contact ING as early as possible if you anticipate difficulty — proactive contact leads to better outcomes than waiting until you miss a payment.
For independent, free financial counselling, call the National Debt Helpline on 1800 007 007. Financial counsellors can help you understand your options and negotiate with your lender on your behalf.
Before deciding on a lender, compare at least three options. Your borrowing scenario, LVR, and income type will determine which lenders can offer you the best combination of rate, features, and service.
CBA | Westpac | ANZ | NAB | ubank | view all lenders →
See all lenders: use our refinancing calculator to model whether switching lenders makes financial sense for your situation.
Use our free calculators to model your repayments, check your borrowing capacity, and compare scenarios before contacting any lender.
Borrowing Capacity Calculator Repayment Calculator