Big Four Bank AFSL 234527 · Online, app, broker, or select branches
Australia and New Zealand Banking Group (ANZ) holds AFSL 234527 and is one of Australia's Big Four banks, with a particularly strong presence in digital banking and international operations across the Asia-Pacific region. ANZ's mortgage business has positioned itself around competitive variable rates and digital-first tools, reflecting its ongoing investment in technology infrastructure.
ANZ Plus — its digital banking offshoot — represents the bank's most aggressive move into the low-cost digital space. While ANZ Plus currently focuses on transaction and savings accounts, the broader ANZ brand continues to offer a full home loan suite. Borrowers choosing ANZ are betting on a Big Four balance sheet combined with above-average digital capability.
Market position: Big Four — strong digital tools, competitive variable rates
Digital tools: ANZ app with advanced budgeting; ANZ Plus digital banking offshoot
Best suited to: Borrowers who value digital tools and want competitive variable rates from a major bank.
Like all major Australian lenders, ANZ offers a range of home loan types to suit different borrower needs. Rates change frequently — this guide does not quote specific figures. Use our repayment calculator with current ANZ rates from their website.
ANZ's home loan range covers variable, fixed (1–5 years), split, IO investment, and interest-in-advance products for investors. ANZ Simplicity PLUS is a no-frills variable product with a sharp rate and basic redraw — suitable for borrowers who want low cost without an offset account. ANZ Breakfree Package bundles a home loan, offset account, and credit card for an annual fee.
ANZ's offset account is a genuine 100% offset, meaning every dollar in the offset reduces the interest-bearing principal dollar for dollar. This is particularly valuable for borrowers with strong cash flow who park their salary in the offset before monthly bills are paid.
ANZ does not publish current rates in this guide — rates change frequently. Use our repayment calculator alongside ANZ's published rates for accurate figures.
| Feature | Available |
|---|---|
| Offset Account | ✓ Yes |
| Redraw Facility | ✓ Yes |
| Split Loans | ✓ Yes |
| Mobile App | ✓ Yes |
Feature availability applies to ANZ's standard variable product. Some features may be product-specific — confirm with ANZ before applying.
Borrowers who value digital tools and want competitive variable rates from a major bank.
This is a general guide based on ANZ's market positioning and product structure. Individual eligibility depends on your income, credit history, deposit size, and existing liabilities. Use our borrowing capacity calculator to estimate what you may be eligible for before speaking to ANZ.
ANZ offers a fully digital application pathway through its website and the ANZ app. Conditional approval can sometimes be received within minutes for straightforward applications using open banking data. For complex applications (self-employed, non-standard income), ANZ has specialist home loan coaches available by phone and in select branches.
ANZ has significantly reduced its branch network in recent years, concentrating on digital channels. This makes it better suited to borrowers comfortable managing their application online rather than those preferring in-person guidance. Broker applications are fully supported.
ANZ may request additional documents depending on your situation. Confirm the full checklist at application.
ANZ's retention strategy centres on its digital tools — the ANZ app and upcoming ANZ Plus features are pitched as reasons to stay. Don't be swayed by product features alone; focus on the rate number.
Variable rate leverage: ANZ is particularly sensitive to variable rate competition. ING, Macquarie, and ubank consistently undercut ANZ's variable rate. Print these competitor rates and present them directly.
ANZ Breakfree Package tip: If you're on the Breakfree Package, ask whether your rate can be matched to the current Simplicity PLUS rate while retaining your offset. ANZ has done this in some retention cases — you effectively get a sharp rate with offset features.
Refinancing threat: ANZ's discharge process is relatively straightforward. Explicitly stating you have refinancing paperwork ready (and meaning it) carries more weight than vague threats. Have a broker pre-approval in hand before calling.
Timing: Call in the last week of a financial quarter — ANZ's mortgage team has volume targets and is more flexible near quarter-end.
Be ready to follow through. Retention teams can see your account history. If you threaten to refinance, have a genuine pre-approval in hand — it makes your position credible and ensures you have a real alternative if ANZ doesn't move.
If you are struggling to meet your home loan repayments, ANZ has a dedicated hardship team. Australian lenders are required under the National Consumer Credit Protection Act to have a hardship process, and banks have obligations to assist borrowers facing genuine financial difficulty.
ANZ Hardship Team
1800 149 549Contact ANZ as early as possible if you anticipate difficulty — proactive contact leads to better outcomes than waiting until you miss a payment.
For independent, free financial counselling, call the National Debt Helpline on 1800 007 007. Financial counsellors can help you understand your options and negotiate with your lender on your behalf.
Before deciding on a lender, compare at least three options. Your borrowing scenario, LVR, and income type will determine which lenders can offer you the best combination of rate, features, and service.
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See all lenders: use our refinancing calculator to model whether switching lenders makes financial sense for your situation.
Use our free calculators to model your repayments, check your borrowing capacity, and compare scenarios before contacting any lender.
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